You Do Not Need to Be World-Class to Solve a Useful Problem
DiPiazza challenges the belief that a service provider must be an elite authority before charging. Using his aunt teaching him to ride a bicycle, he argues that a provider only needs enough relevant ability to help someone who cannot, will not, or lacks time to solve the problem, while continuing to improve.
- Self-perception may underrate how useful a skill appears to a customer
- Useful expertise is relative to the customer's problem rather than global status
- A provider still needs to deliver a high-quality service
- Capability can deepen through practice after an honest starting point
“you don't have to be a world-class expert in order to deliver a high quality service”
“you know how to ride a bike i don't i can learn from you”