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Lisa Spiden17 November 2020

333: The Top Mistakes to Avoid when Managing Remote Teams with Fibre HR Foundr Lisa Spiden

6Frameworks
8Insights

Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 1

Myth Buster12:30

More Virtual Team Fun Is Not Automatically Better

Spiden mentions virtual escape rooms and other online activities but says she had not tested them herself. She warns that extra mandatory fun can create stress for employees balancing work and children, so teams should help choose whether and how these activities happen.

  • Spiden does not personally endorse the untested activities
  • An extra social hour carries a time cost
  • Parents and other time-constrained employees may experience that cost differently
  • Team input should shape optional connection activities

i haven't used them myself so i can't attest to how good or

Lisa Spiden · 12:30

an extra hour of fun team activity in there every day might actually be stressful

Lisa Spiden · 13:00
#team building#remote work#meetings#employee experience

Hot Take· 2

Hot Take07:30

Spiden Says a Leader's Mood Spreads Through Remote Calls

Spiden argues that a visibly despondent leader can heighten anxiety across a remote team. Her recommendation is not false optimism: acknowledge that conditions are difficult, then describe a credible future and help the team see a path toward it.

  • Spiden frames leaders as having duties to both staff and the business
  • She claims a leader's presentation influences the team's emotional climate
  • Empathy and future direction should appear together
  • The episode does not establish this effect as a clinical finding

you've got to be really conscious around how you present

Lisa Spiden · 07:30

being empathetic about the fact that it's a tough time

Lisa Spiden · 08:00
#leadership#anxiety#remote communication#vision
Hot Take25:00

Spiden Called the 2020 Downturn a Hiring Window

In the episode's pandemic-era context, Spiden says redundancies had put strong candidates on the market through no fault of their own. She advised financially able clients to consider hiring strategic roles earlier than planned, but this is a dated market observation rather than a standing rule.

  • The claim refers specifically to labor-market conditions in 2020
  • Redundancy did not imply weak performance
  • The advice applied only to businesses able to afford hiring
  • Spiden focused on strategic and critical roles

there is really good talent in the market right now

Lisa Spiden · 25:30

now's the time to go and recruit if you can

Lisa Spiden · 26:00
#hiring#talent market#pandemic#recruiting

Explainer· 1

Explainer06:30

Remote Work Can Energize One Employee and Isolate Another

Spiden says employees respond differently to working from home: some value flexibility and family time, while others miss the energy of being around colleagues or struggle with isolation. She recommends asking how people are doing and offering appropriate support, while presenting counseling access as one possible option rather than a universal remedy.

  • Employees can have sharply different remote-work experiences
  • Living arrangements and social energy can affect those experiences
  • Leaders should check in rather than infer how someone feels
  • Spiden suggests conversation or an employee assistance program as possible support options

people are going to respond really differently to working from home

Lisa Spiden · 06:30

make sure that you're empathetic to your staff

Lisa Spiden · 07:00
#remote work#employee wellbeing#individual differences

Story· 2

Story01:30

A Consulting Project Became Lisa Spiden's Two HR Businesses

Spiden says competing retailers asked her to repeat a project she had completed in a corporate role. She began consulting while expecting to find another conventional job, then built Fibre HR and Workforce Analytics over the following 13 years.

  • Spiden had worked in HR for about 20 years
  • Client demand emerged from a project in retail
  • Fibre HR covers generalist people operations
  • Workforce Analytics applies mathematical and machine-learning methods to rosters

13 years later i'm still looking for a real job

Lisa Spiden · 02:00
#founder story#hr#consulting#workforce analytics
Story28:30

Remote Work Contained One Technical Star's Culture Mismatch

Spiden describes a client business with an employee who produced exceptional technical work but did not fit the surrounding culture and did not enjoy being in it. A work-from-home arrangement suited the employee and reduced their influence on the wider team while preserving their output.

  • The employee was technically strong but culturally distant
  • The mismatch was recognized by both the person and the business
  • Remote work matched the employee's preference
  • Spiden presents this as one situational solution, not a universal way to handle conflict

that person worked from home

Lisa Spiden · 29:00

they absolutely loved working from home and doing the work

Lisa Spiden · 29:00
#culture fit#remote work#technical talent#organization design

Q&A· 1

Q&A26:30

Skills or Culture Fit? Spiden Says Start With Role Risk

Asked whether skills or culture should carry more weight, Spiden rejects a universal weighting. She says technical, risk-bearing roles require demonstrated competence, while some other roles allow more room to hire for attributes and develop skills; cultural alignment still matters in both cases.

  • There is no single skills-versus-culture weighting
  • Technical and risk-bearing roles need proven capability
  • Some skills can be developed when the person has suitable attributes
  • Passion does not compensate for missing competence in critical specialist work

i don't think there is a weight i think it's about the role

Lisa Spiden · 26:30

there are some roles that you want to make sure you've got the right skills for

Lisa Spiden · 27:00
#hiring#skills#culture fit#role risk

Takeaway· 1

Takeaway09:30

Spiden Saw Customer Needs Guide Stronger Crisis Pivots

Speaking in the 2020 pandemic context, Spiden says some businesses she encountered were flourishing by examining what they already did well and what customers currently needed. She presents a slight change in direction as more constructive than remaining focused on bleak conditions.

  • The observation is Spiden's experience, not a claim about all businesses
  • Existing strengths provide one input to a pivot
  • Current customer needs provide the second input
  • The resulting change may be a directional adjustment rather than a complete reinvention

look at what they do really well and to look at what their customers need

Lisa Spiden · 10:00
#crisis#pivot#customer needs#business strategy